Travelers at Newark International Airport experienced delays and flight cancellations after United Airlines and other airlines grounded flights due to a worldwide tech outage caused by an update to Crowdstrike’s “Falcon Sensor” software crashing Microsoft Windows systems on July 19, 2024. Inside Terminal C, passengers waited in long lines to check in, faced blue error screens and the infamous “Blue Screen of Death” on departure boards, and saw accumulated luggage as employees worked to handle the situation. Travelers used their mobile phones to capture the disruption, and United Airlines employees were seen monitoring the situation at the departures area. Despite the chaos, passengers remained calm as they navigated the situation. Ultimately, the outage caused significant inconvenience and frustration for travelers at the airport, highlighting the impact that technology failures can have on the travel industry.
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