ChatGPT Faces Downtime, Thousands of Users Affected
On Tuesday, nearly 2,000 ChatGPT users reported disruptions to the AI service, with Downdetector noting a peak of 1,964 complaints at approximately 9:49 a.m. OpenAI acknowledged the problem, stating that their engineers had identified the root cause and were working diligently to resolve the issue.
In a company statement, OpenAI described the situation, saying it was observing "elevated error rates and latency across ChatGPT and the API." Users attempting to access the chatbot were met with messages indicating high traffic, which read, “Too many concurrent requests.”
The timeline of the outage revealed that OpenAI began investigating issues at 1:36 a.m. By 8:03 a.m., the cause was identified, and a temporary fix for the API was implemented by 10:06 a.m. Engineers continued to monitor ChatGPT throughout the day, and by 3:34 p.m., the situation improved, with a full recovery reported for the API.
By 4:03 p.m., user reports on Downdetector had decreased significantly, with only 144 instances of continued service disruptions. OpenAI reassured users that they were working towards a complete recovery of ChatGPT, emphasizing their commitment to maintaining reliable service.
This incident highlights the growing pains of AI technology as demand surges, with real-time monitoring and rapid response efforts being crucial to minimize user disruption. OpenAI’s prompt acknowledgment and active resolution efforts underline the importance of transparency and communication in managing user expectations during technical difficulties.
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